No more hiding in the server room
Getting the message out ....
How do you guys communicate what your / the IT dept. is up to?
Do you have a page on your intranet which gives info on current projects? How about a little news section on the helpdesk? possibly even a blog or twitter account that broadcasts major outages or news?
I'm starting to think that a lot of what goes on in an IT dept is seen as black magic and voodoo done behind closed doors away from the end users. I also think the average IT dept would get a lot more credit or even have an easier time from the end users if they knew that you were working 50+ hour weeks doing X and Y to keep things going whilst also progressing projects A through E.
What do you guys think?
Views: 6
Replies to This Discussion
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Permalink Reply by Noj on -
True, but when we're also working 50+ hour weeks we don't have the time and or motivation to blog about it, and when we do sometimes we just want to let loose had have a complain/rant about stuff that our clients possibly shouldn't hear about.
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Permalink Reply by Graycat on -
I know what you mean but surely if you ARE working that hard / long then it's a better idea to let the general userbase / management know that you are? If they're aware you're working so hard then in my experience users will usually cut you a lot of slack. Management have even been known to try and do something about bad situations .....
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Permalink Reply by Wesley "Nonapeptide" on
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I'm completely with you about needing to be more visible to users, but actually getting around to doing it is another story. I even like the idea of a private Twitter account for members of your company to watch. Or perhaps a blog on the intranet. Or maybe singing telegrams to the executives.
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Permalink Reply by Glenn Rice on -
What I've found works best is when you have an IT Manager that does less of the project and/or technical work, but is a great manager. They can then follow what their staff are working and write the updates on a company intranet that the rest of the company can follow.
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Permalink Reply by Danny Nolan on -
My company is small, I use my time wisely and drive to each location and spread the info by word of mouth. Eats up a good 2 hrs daily.
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