Tim Seymour's Page

"ars technica: http://arstechnica.com/ LifeHacker: http://lifehacker.com Download Squad: http://downloadsquad.com Those are three of my favorites."

"We use a help ticket system to manage help requests from users. The user goes to a web page and fills out an online form and submits it. We had a user print the online form, fill it out by hand, and then give it to us in person. We said thank you…"

"We use roaming profiles in an Active Directory managed domain. Thus all PST files are saved to the user's profile on our file server. The file server is then backed up nightly, weekly, and then monthly. That really minimizes any work we do with…"